Shipping Policy

Shipping Policy

At LodgeCastIronSale, we are committed to providing fast, reliable, and cost-free shipping for all our customers worldwide. This Shipping Policy outlines our shipping scope, processing timelines, delivery estimates, tracking services, and related terms, aligning with our overall customer service standards and transaction rules (all transactions conducted in United States Dollars, USD).

1. Shipping Scope & Cost

We offer free worldwide shipping on every order, with no minimum purchase requirement. This policy applies to all destinations globally, including the United States, international countries, and territories. There are no hidden shipping fees, surcharges, or additional costs for international delivery—your order total at checkout is the final amount you pay.

2. Order Processing & Shipping Timelines

2.1 Processing Time

All orders are processed within 1 business day (i.e., the day after the order is placed). Processing includes order verification, payment confirmation, inventory allocation, and packaging. Orders placed on weekends (Saturday, Sunday) or U.S. public holidays will begin processing on the next business day.

2.2 Shipping & Delivery Estimate

After processing, orders are shipped immediately via our trusted global shipping partners. The estimated delivery time is within 5 days from the date of shipment, regardless of the destination (domestic U.S. or international). This estimate is based on standard shipping services and applies to most locations worldwide.
Note: Delivery times are estimates only and not guaranteed. While we strive to meet this timeline, delays may occur due to factors beyond our control, including but not limited to: customs clearance procedures (for international orders), carrier disruptions, severe weather, public holidays, or remote delivery locations. We are not liable for any damages, losses, or inconveniences caused by such delays.

3. Tracking Information

Once your order is shipped, we will send a shipping confirmation email to the address provided at checkout. This email includes a unique tracking number and a link to monitor your order’s delivery progress in real time. You can also track your order by contacting our customer service team with your order number.
If tracking information shows no updates for 3 or more consecutive days, or if your order has not arrived within the 5-day estimated window, please contact us at [email protected]. Our team will investigate the issue with the shipping carrier and provide you with updates promptly.

4. Shipping Address Requirements

It is your responsibility to provide a complete, accurate, and deliverable shipping address at checkout. We are not responsible for orders delivered to incorrect, incomplete, or undeliverable addresses. If an order is returned to us due to an invalid address, you will be required to cover the cost of reshipping (if you wish to have the order resent), or we will issue a refund (minus any non-refundable processing fees, if applicable) after receiving the returned package.
Address modifications can only be requested within 12 hours of order placement, due to our fast processing timeline. After this window, your order will have entered the shipping process, and address changes may no longer be possible. To modify your shipping address, contact our customer service team immediately with your order number.

5. Customs & Duties (International Orders)

For international orders, customs duties, taxes, or fees imposed by the destination country are the sole responsibility of the customer. These charges are not included in your order total (as they vary by country and are determined by local authorities) and must be paid directly to the customs office or shipping carrier upon delivery. We do not have control over these charges and cannot predict their amount. Contact your local customs office for more information on applicable fees.

6. Lost or Stolen Packages

We are not liable for packages that are marked as "delivered" by the shipping carrier. If your order is marked delivered but not received, please check your surroundings (e.g., mailboxes, porches, neighbor’s homes) and contact the carrier directly for further investigation. If the carrier confirms the package is lost, contact us with the investigation results, and we will arrange a refund or reshipment (at our discretion, based on inventory availability).

7. Shipping Restrictions

We ship to most countries and territories worldwide, but reserve the right to refuse shipping to locations where local laws or regulations prohibit the import of cast iron cookware, or where shipping services are unavailable. If we are unable to ship to your location, we will notify you immediately and issue a full refund.

8. Questions & Support

If you have any questions about our shipping policy, order status, tracking, or delivery issues, please contact our customer service team at [email protected]. We aim to respond to all inquiries within 24 business hours and assist with resolving any shipping-related concerns promptly.

9. Policy Updates

We may update this Shipping Policy from time to time to reflect changes in our shipping partners, services, or business operations. Any revisions will be posted on this page with the effective date indicated at the top. Your continued use of our website and services constitutes acceptance of the revised policy.