Privacy Policy

Privacy Policy

LodgeCastIronSale ("we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website LodgeCastIronSale.com (the "Website") or place an order with us. By accessing or using the Website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect personal information that you voluntarily provide to us when interacting with the Website, placing an order, or contacting our customer support. This information may include:
  • Contact Information: Name, email address, phone number, shipping address, and billing address (if different from shipping address).
  • Payment Information: Credit/debit card details, billing name, and other payment-related information (note: we do not store full payment card details; this information is processed securely by our third-party payment processors).
  • Order Information: Order number, purchased items, order total (in USD), shipping preferences, and delivery status.
  • Communication Information: Content of emails, messages, or other communications you send to us via [email protected] or through the Website.
We also automatically collect non-personal information about your interaction with the Website, such as your IP address, browser type, device information, pages visited, and time spent on the Website. This data is aggregated and used to improve the Website’s functionality and user experience.

2. How We Use Your Information

We use the personal information we collect for the following legitimate business purposes:
  • Process and fulfill your orders, including verifying payment, arranging global shipping (as part of our free worldwide shipping service), and providing order updates.
  • Communicate with you about your order, including shipping confirmations, tracking details, return requests, and refund updates (consistent with our 60-day return and 5-10 day refund policies).
  • Provide customer support, respond to your inquiries, and resolve any issues related to your purchase or the Website.
  • Improve the Website’s design, functionality, and product offerings based on user behavior and feedback.
  • Comply with legal obligations, such as tax reporting, fraud prevention, and maintaining accurate business records.
We will never use your personal information for marketing purposes without your explicit consent. If you opt in to receive promotional communications, you may unsubscribe at any time by following the instructions in the email.

3. Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may disclose your information only to trusted third parties who assist us in operating the Website and fulfilling orders, and who agree to protect your information in accordance with this Privacy Policy. These third parties include:
  • Payment Processors: To securely process your payment transactions (e.g., credit card processors who adhere to industry security standards).
  • Shipping Partners: To deliver your order, provide tracking information, and complete global shipping (consistent with our 1-business-day processing and 5-day estimated delivery timeline).
  • Service Providers: To maintain the Website, manage customer data, and provide technical support (e.g., web hosting, email service providers).
We may also disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety, or the rights, property, or safety of others.

4. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include secure socket layer (SSL) encryption for data transmitted through the Website, secure storage of information, and restricted access to personal data by authorized personnel only.
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we regularly review and update our security practices to minimize risks.

5. Your Rights Regarding Personal Information

You have the right to access, correct, update, or delete your personal information stored by us. To exercise these rights, please contact our customer support team at [email protected] with your request. We will respond to your request within a reasonable timeframe and take appropriate action, subject to any legal obligations that require us to retain certain information.
You may also opt out of non-essential communications (e.g., promotional emails) at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

6. Third-Party Links

The Website may contain links to third-party websites (e.g., payment processors, shipping partners). This Privacy Policy does not apply to third-party websites, and we are not responsible for the privacy practices or content of these sites. We encourage you to review the privacy policies of any third-party websites you visit.

7. Children’s Privacy

The Website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will delete it immediately. If you believe a child has provided us with personal information, please contact us at [email protected].

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, with the effective date indicated at the top. Your continued use of the Website after the changes are posted constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically for updates.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact our customer support team at [email protected].